How to Talk To Computer People (and get your problem fixed)

Have you ever had to go to your company’s IT person and ask for help? Do you avoid technical support at all costs due to previous bad experiences? Did you feel the IT person treated like a bumbling idiot? Today we’ll explore how to “Talk To a Tech” to create a win/win situation

Identify your goal
Write down the steps to create the problem
Tell them the last time the computer worked normally
Disclose any changes you might have made no matter how little
Ask what your next steps are

About Adria

Adria is an Organic Technology Consultant who helps business owners generate more revenue in less time. She educates individuals and organizations about technology. Adria earned her MCSA, MCDST and A+ certifications and is currently pursing her Comptia Certified Technical Trainer. She's been in IT for 10 years. Contact Adria to find out how she can grow your business through technology.

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7 Responses to “How to Talk To Computer People (and get your problem fixed)”

Claudia March 12, 2009 at 6:00 pm #

Write down or obtain screen prints of the error message or the error condition.

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mfarney December 16, 2009 at 3:51 am #

I'm not a genius when it comes to computers but I know a thing or two. Whenever I call my internet provider to let them know my internet is down they talk to me like I'm an idiot. I know they have certain lines they have to say but I usually tell them everything they need to know before they ask so I don't see why I have to go trough all the process.
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Mathew Farney – Web Hosting

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mfarney December 16, 2009 at 9:51 am #

I'm not a genius when it comes to computers but I know a thing or two. Whenever I call my internet provider to let them know my internet is down they talk to me like I'm an idiot. I know they have certain lines they have to say but I usually tell them everything they need to know before they ask so I don't see why I have to go trough all the process.
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Mathew Farney – Web Hosting

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adriarichards Reply:
January 3rd, 2010 at 5:58 pm
I agree. It's very tiresome for computer folks to talk to tech support. I
rattle off all the info in the beginning to illustrate that I have a deep
understanding of technology and do not need to “reboot my computer” to renew
my ip address as that isn't even something that would help with my
connectivity issue!

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computerkeepsfreezing January 3, 2010 at 2:07 pm #

IF one of the your softwares is not working and you want to contact technical support.Be prepared.Write down all the possible required information including your registration name,email,phone and specially the license key of the program.

Rose
computer keeps freezing

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Michael July 5, 2010 at 9:30 pm #

This is a cool website but is it for kids too????

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