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Share via E-mailWelcome folks. Today’s show is going to be moved 2 hours later to 6:30pm PST / 8:30pm CST / 9:30pm EST due to my move on Sunday to the new apartment.
I’m aching all over and dog tired but in a good, relieved way!
Tonight’s show will be all about your questions so bring them over to http://askadria.com/live
From The Chat
Welcome to the ‘adriarichards’ room.
HAvana: Is Adria still working on the video? :O
s0l_uk mod: she might be rebooting..
Retrospect: Hi Sol! :)
Retrospect: Thanks Havana!
HAvana: :) Are you a regular listener, Retro? This is my first time since like .. February or March o_o
Retrospect: I listen at about “every other show” – love it
HAvana: :D
HAvana: How’d you meet Ms. Richards?
HAvana: Or how do you know of her, rather
Retrospect: If not live- i catch it after when posted
Retrospect: twitter :)
HAvana: Of course ;)
HAvana: I had the pleasure of running into her at Wordcamp in Atlanta
HAvana: She is such a sweet person
s0l_uk mod: for me it was her Blog post about the GOP candidates website “hack”
HAvana: Haha
Retrospect: Yep :-)
HAvana: Yeah!
Beach_Baby: yes
s0l_uk mod: yup we got audio
HAvana: Oh no
s0l_uk mod: you’ve only been there a few hours… give youself a break! ^__^
HAvana: I lost viiiddd
Retrospect: I can see you- I can hear you- all that matters to me for a show :)
HAvana: Yeah, Adria .. you’re overlapping with Family Guy over here .. LOL
s0l_uk mod: lol HAvanna you can tivo FamilyGuy ^_^
HAvana: Haha
s0l_uk mod: *Waves* Hi guys!
HAvana: :D
HAvana: We are
Beach_Baby: hey all
HAvana: LOL
jacqueb: hi all, i have a question :-)
s0l_uk mod: Hi Jacque ^_^
Sheefeni: The wonders of modern technology
jacqueb: decided to lose a huge waste of paper and need to doublecheck we backup Mitchell and Quickbooks every night
Beach_Baby: Not a good habit! Germs! :P
Retrospect: Can a virus by carried by a PDF or JPEG? Do they have “micros”?
HAvana: AAANY questions? Can we ask biz-related questions too?
s0l_uk mod: it’s Open Topic Ask away guys
Beach_Baby: Hows your roommates? I know im tired also! :)
HAvana: What is San Fran like?
s0l_uk mod: 21:45 AM here you think YOUR tired ^__^ lol
s0l_uk mod: 2:45 (not 21 >_<
jacqueb: going to recycle invoices and save about 250+ pieces of paper a month
HAvana: Damn, Bill LOL
Retrospect: scroll up- see question :-)
s0l_uk mod: Question from: Retrospect Can a virus by carried by a PDF or JPEG? Do they have “micros”?
s0l_uk mod: Idealy for backup’s have a second machine (somewhere else!) to restore backups onto to test the backups to see if they work…
jacqueb: database is fine. If Mitchell crashed I would not need paper to recreate. Great thanks
jacqueb: no rush
HAvana: I recently raised prices for my design packages ; how can I transition my marketing to reflect my “higher end” pricing?
s0l_uk mod: Retrospect there are reports of “flaws” in Adobe which *May* let a virus or exploit in
Retrospect: listens closely
HAvana: .png > .jpg :D
s0l_uk mod: png is diffrent than a jpg (png can hold a lot of “meta” or text info along with the picture
Retrospect: If I don’t recognize the file type, Jpeg, Tif, Jpg – I wont open it
HAvana: Same here
Retrospect: Thanks!
HAvana: ADVENTURE ~
HAvana: Wow!
s0l_uk mod: JP(e)G = Joint Pictiue Export Group PNG = Portable Network Group (if you ever wondered what they stood for…)
Retrospect: Mobile Adria – yah!!!
s0l_uk mod: Love the view!!!
HAvana: That looks so cool!
Retrospect: its beautiful!
Sheefeni: Looks gorgeous
Retrospect: I love “the city”
s0l_uk mod: that should be PNG = Portable Network *Graphic* (sorry)
HAvana: Wow .. a society of nerds ..
Retrospect: LOL blah blah hee hee
HAvana: HEALTHY nerds
HAvana: Sounds like paradise
jacqueb: no bugs!
Retrospect: honey is great substitute for sugar
s0l_uk mod: check setttings of your window OS to make sure it shows extentions ( the bits after teh “.” in the filenames! )
jacqueb: everyone was so nice in LA. only “unfriendly” was my Mpls cab driver!
HAvana: And cheap clients are assholes. :)
Retrospect: UVP- love that
s0l_uk mod: lol
jacqueb: charge for value served
s0l_uk mod: V.A.S = Value Added Service
HAvana: How do I convey “value”? Or how do I get my work in front of my newer “target market”? (i.e. higher ncome brackets)
Beach_Baby: I love snopes!
HAvana: Snopes ruins my dreams by demystifying friggin awesome stories.
Beach_Baby: My aunt forwards EVERYTHING and prints it out to save it…
jacqueb: Higher income brackets are “very” aware of value served as that is how probably got where they are
HAvana: Hahahah, nah, the “adventure” was in re: to the window scene
jacqueb: the premise of “the millionare next door”
s0l_uk mod: HAvana you might want to check out what your target market is reading or sites tehy visit to target marketing
jacqueb: My example is we found adria on craig’s list and her service was awesome and fair
Beach_Baby: no surgar in my coffee?! 0.o NO. lol
jacqueb: I hate “special” pricing on how people perceive me
s0l_uk mod: coffee + sugar + real full fat milk = Yummy!!
Beach_Baby: agreed s0l
s0l_uk mod: Jacque that show’s called “Secret Millionare” in the UK
HAvana: Good point – re: Paris Hilton example
jacqueb: sol, here there was a book about many millionaires are your next door neighbor but you probably don’t know it–they don’t flaunt it
Sheefeni: How do I convince people that my service is worth using, if there are so many free compeditors out there?
HAvana: LOL I like the impression …
s0l_uk mod: Sheefeni everyone has the same problems with clients / competitors… lol! talk to clients and see what they require and what you can offer them
jacqueb: Sheefeni, nothing is really free. Adria sold us when she had credentials, personality, fair price and not bill be me to learn on the job
jacqueb: No, we call it “summit avenue” pricing – charge 25% more based on where you live
HAvana: Adria, how the heck do you stay so skinny :P
jacqueb: so, they think you can afford it and sock it to us
jacqueb: they never get our business
s0l_uk mod: HAvana think it’s due to hyperactivity…. lol!! ^_^
HAvana: Haha
HAvana: i love Freelance Switch! <3
Sheefeni: I think that might be the most horrible bit of all. The customer base I’m looking at are probably the worst possible ones.
adria: http://freelanceswitch.com/clients/how-do-you-know-youre-working-with-a-bad-client/
HAvana: Thankies, Adria!
HAvana: Oh jeez, that sounds liek one of my clients right now
s0l_uk mod: lol
jacqueb: Sheefeni, why do you see them as worse possible ones?
s0l_uk mod: rich get rich by not spending money where ever possible….
s0l_uk mod: they are terrible for paying bills ^_^ lol
jacqueb: :P
Sheefeni: it’s primary anecdotal, but their mostly people in service industries who deal with customers in set time blocks
HAvana: Oy, I had one project that had 5 decisionmakers. WORST EXPERIENCE EVAR
s0l_uk mod: HAvana think the phrase “too many cooks” comes to mind…
Sheefeni: They have a tendency to lack technical sophistication and usually will go for a quick band-aid over a long term solution.
jacqueb: Sheefeni, true until they really have a terrible occurence and hopefully learn from it
s0l_uk mod: i used a goot speach for those types of people! “I can patch it and come back 20 times to pastch it again charging you $40 each visit OR i can do it right and only charge you $120″
s0l_uk mod: goot = good
HAvana: Damn. I need more ADD then. LOL
jacqueb: sol exacty! fair pricing for service rendered. If it can be fixed the first time, that is true value served
HAvana: Wtf, I would have never thought you smoked, Adria LOL
Sheefeni: As a tech person how do you introduce yourself without confusing people or loosing them in the first 3 seconds?
s0l_uk mod: unfortunatly it tuns out the peoiple that just want it “patched” tend to be the ones who are late paying invoices!! lol
HAvana: So true, Bill
s0l_uk mod: Sheefeni: that’s a hard thing to learn! how to talk non-tech to people is a skill!
s0l_uk mod: to be harsh, you have to think of clients as little kids and try and explain it to them…
jacqueb: sol, maybe a fair price for a patch, inform how maintenance can save $ in long run, will earn trust and long-term relationship
Sheefeni: Im starting to see that, I guess I just need more practice. It’s just when I try to explain things to people, their eyes glaze over.
HAvana: Haha, Shef: make explanations more interactive .. even if it’s just asking a yes/no question
Sheefeni: My issue is that I’m build SaaS, so usually the only interaction people get from me is from the copy on my page.
s0l_uk mod: i’ve done loads of phone tech support to people that “HATED” computers. you tend to get good at dumbing down hte tech speak…
jacqueb: Sheefeni, don’t know what your exact service is, but research your target audience or potential client and focus on how your service benefits them
jacqueb: 3 bullet points is good start
s0l_uk mod: froze?
HAvana: Nooo!
HAvana: Did it freeze?
HAvana: :[
s0l_uk mod: yup frozen!
HAvana: Oh boo
s0l_uk mod: lol crashed again >_<
jacqueb: the tech service reminds me of your neighor who can fix your car (but probably can’t) to your friend’s brother who fixes computers – need to educate people
Beach_Baby: i tried smoking when i was 12…i didn’t get the point. Never smoked again.
s0l_uk mod: http://askadria.com/archive/
Beach_Baby: smoking doesn’t kill you. My great grandmother is 94, has smoked since she was 13. Still smokes everyday. Shes doing great.
s0l_uk mod: i alway’s used “I.T. Support Officer” as my job title… the “Officer” bit tells the clients you take charge and control of the problem ^_~
HAvana: We are LOL
HAvana: And we ate some CHinese takeout too LOL
Sheefeni: Yup! We’re sitting across from each other.
Sheefeni: Speaking through the chat.
jacqueb: aw come on, I’m a client and feeling abused here ^_~
s0l_uk mod: you know you’re a geek when…. you email something to someone and then turn around and tell them you’ve emailed them….
HAvana: We’re nerdy lovebirds
s0l_uk mod: ^_^
jacqueb: people just need to follow adria’s example -
s0l_uk mod: Good show! great questions! ^_^
s0l_uk mod: Wee .. sunshine!!
HAvana: A cold summer …
Sheefeni: It’s beats the swamp heat!
HAvana: It sho’ does
HAvana: Awwwwww!!!!
s0l_uk mod: we;ve just had out summer :( lol 4 day’s of +20c temps in the UK dropping to the normal 13c later in the week!
HAvana: cute!
HAvana: Sol, I have no idea what Celsius is ;)
HAvana: Hahaha
jacqueb: today in St Paul it was 94 and humid as hell
s0l_uk mod: lol HAvana! i’m terrible at converting to f lol!!
HAvana: Hahah
Sheefeni: The lows around here are at like 30c
HAvana: Bye, Adria! :D <3
s0l_uk mod: u8rgh! 30c i’d be dead!!
Sheefeni: Bye, Adria. Thanks for talking with us!
Sheefeni: It’s pretty awful.
jacqueb: quick goodbye :`D
adria: Thanks folks for stopping in at a later show date
HAvana: HAha
s0l_uk mod: Thanks fro your questions guys! come back next week ^_^
HAvana: :D See ya Bill!
adria: Next week the internet will be setup properly
adria: great questions!
